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PRIVACY POLICY

Effective Date: July 9, 2025

Last Updated: July 9, 2025

1. INTRODUCTION

Courage-Compass (“Company,” “we,” “us,” or “our”) operates the Entrepreneur Readiness Score assessment platform and website (“Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect information you provide directly, including:

  • Email Addresses: For assessment delivery and communication
  • Assessment Responses: All answers to assessment questions and evaluations
  • Communication Data: Messages, feedback, and support interactions
  • Optional Profile Information: Any additional information you choose to provide


2.2 Automatically Collected Information

We automatically collect:

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent, click patterns, session recordings
  • Analytics Data: User behavior, performance metrics, error logs (including through DatumProcessor)
  • Location Data: General geographic location based on IP address
  • AI Processing Data: Data generated through artificial intelligence analysis, pattern recognition, and automated scoring algorithms
  • Form Interaction Data: How you interact with forms, completion rates, time spent on questions
  • Website Browsing Data: Information about how you navigate and use our website


2.3 Third-Party Information

We may receive information from:

  • Service Providers: Analytics providers, hosting services, email delivery services
  • Business Partners: Co-marketing partners, referral sources
  • AI and Technology Partners: Machine learning platforms, form builders, survey tools, data processing services (including DatumProcessor)
  • Marketing Platforms: Email marketing services, advertising networks, conversion tracking tools


3. HOW WE USE YOUR INFORMATION

3.1 Primary Service Functions

  • Deliver assessments and generate personalized results via email
  • Provide website functionality and content
  • Provide customer support and technical assistance
  • Process assessment responses and generate insights
  • Analyze website usage and improve user experience


3.2 Artificial Intelligence and Data Processing

  • AI Analysis: Use machine learning algorithms to analyze response patterns and generate insights
  • Automated Scoring: Process assessment responses through automated systems
  • Pattern Recognition: Identify trends and correlations in user data
  • Predictive Analytics: Generate forecasts and recommendations based on data patterns
  • Website Analytics: Analyze browsing behavior and website performance


3.3 Research and Development

  • Conduct statistical analysis and research studies using anonymized data
  • Improve assessment accuracy and validity through data analysis
  • Develop new features and assessment methodologies
  • Create industry benchmarks and comparative analytics
  • Publish research findings and insights (with anonymized data only)


3.4 Marketing and Business Development

  • Send assessment results and follow-up communications
  • Create case studies and success stories (with explicit permission)
  • Develop marketing materials using aggregated, anonymized insights
  • Analyze user demographics and preferences for product development
  • Share aggregated statistics with potential business partners


3.5 Legal and Compliance

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and other policies
  • Respond to legal requests and court orders
  • Maintain records for audit and compliance purposes


4. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

4.1 AI Systems We Use

Our Service incorporates various AI technologies including:

  • Machine learning algorithms for assessment scoring and analysis
  • Natural language processing for text analysis
  • Pattern recognition systems for behavioral insights
  • Automated recommendation engines
  • Website optimization and personalization systems


4.2 Automated Decision Making

We may use automated systems to:

  • Generate assessment scores and interpretations
  • Provide personalized recommendations
  • Detect unusual response patterns or potential data quality issues
  • Customize website experiences and content delivery
  • Identify users who may benefit from additional resources


4.3 Human Oversight

While we use automated systems, human review is available for:

  • Disputed assessment results
  • Complex customer service issues
  • Research study inclusion/exclusion decisions
  • Content moderation and quality control


5. DATA SHARING AND DISCLOSURE

5.1 Service Providers and Sub-Processors

We share data with trusted third parties who help us operate our Service, including but not limited to:

  • Technology Providers: Cloud hosting, analytics, AI platforms, form builders, DatumProcessor
  • Communication Services: Email delivery, customer support platforms
  • Marketing Partners: Advertising networks, email marketing services
  • Research Collaborators: Academic institutions and research organizations (anonymized data only)

We reserve the right to engage any sub-processors or service providers without prior notification to users.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5.4 Aggregated and Anonymized Data

We may freely share aggregated, anonymized data that cannot identify individual users for:

  • Research publications and presentations
  • Industry reports and benchmarking
  • Marketing and promotional materials
  • Business development and partnerships


6. DATA RETENTION AND STORAGE

6.1 Retention Periods

  • Email Addresses: Retained indefinitely unless deletion is requested
  • Assessment Data: Retained indefinitely for research purposes unless you opt out
  • Usage Data: Retained for analytical and service improvement purposes
  • Communication Records: Retained for customer service and legal purposes
  • Website Analytics: Retained according to analytics provider policies

6.2 Data Storage

  • Data may be stored on servers located anywhere globally
  • We use industry-standard encryption and security measures where technically feasible
  • Sub-processors may store data according to their own policies and locations
  • International data transfers may occur without additional safeguards


7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You may request to:

  • Access personal information we hold about you
  • Request correction of inaccurate data
  • Receive information about how your data is processed

7.2 Opt-Out and Deletion

You may:

Important Note: Even if you opt out or request deletion, sub-processors and service providers may retain your data according to their own policies. We cannot guarantee complete removal of data from all systems.

7.3 Regional Privacy Rights

Depending on your location, you may have additional rights under applicable privacy laws. However, the technical architecture of our Service and use of sub-processors may limit our ability to fulfill certain requests.


8. SECURITY MEASURES

8.1 Technical Safeguards

We implement reasonable security measures including:

  • Encryption for data transmission where technically feasible
  • Access controls for administrative functions
  • Regular monitoring of systems
  • Security measures implemented by sub-processors


8.2 Limitations

Security measures depend on the technical capabilities of our Service and sub-processors. We cannot guarantee absolute security of data.


9. INTERNATIONAL DATA TRANSFERS

Data may be transferred to and processed in any country where we or our sub-processors operate. Such transfers may occur without additional safeguards beyond those required by applicable law.

10. CHILDREN’S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take reasonable steps to delete it.

11. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Material changes will be communicated through:

  • Email notification to users who have provided email addresses
  • Prominent notice on our website
  • Updated “Last Modified” date


Continued use of the Service after changes constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For privacy-related questions, requests, or concerns, contact us at:

Privacy Officer

Courage-Compass

Email: info@courage-compass.com

Address: Sherbrooke, Quebec, Canada

Data Protection Officer:

Email: info@courage-compass.com

Address: Sherbrooke, Quebec, Canada

We will respond to privacy requests within a reasonable timeframe as required by applicable law. Please note that our ability to fulfill certain requests may be limited by technical constraints and sub-processor policies.

This Privacy Policy was last updated on July 9, 2025, and is effective as of that date.